Responsibilities:

• Provide excellent customer service in response to a wide range of inbound customer inquiries
• Communicating with customers through chat, phone, and email
• Monitoring customer satisfaction levels
• Giving detailed explanations about the assigned product or service
• Foster teamwork and support fellow Customer Service Associates
• Provide resolutions to callers’ problems and issues based on the guidelines provided by the company
• Reviewing customer accounts and transactions while resolving issues

Qualifications:

• Graduate of any 4-year course
• At least 1-year work experience in customer service
• Excellent oral and written communication skills
• Proficient in the following Microsoft Office applications: Word, Excel, and PowerPoint