Responsibilities:

• Monitoring the quality of work performed by external vendors to ensure that it meets company standards
• Reviewing bids from vendors for new projects or contracts and recommending which bids should be accepted based on price, qualifications of the vendor, and other factors
• Communicating with clients to help them understand project details and progress
• Negotiating contracts with vendors to ensure fair payment terms and conditions
• Providing information about new technologies and industry trends to help improve efficiency and productivity

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or any related field
• Above 5 years of direct work experience in a BPO company, project management capacity, including all aspects of process development and execution
• Excellent verbal and written communication skills
• Proven experience managing outsourced vendors and service providers
• Reacts to project adjustments and alterations promptly and efficiently
• Bachelor’s degree in business, human resources, or a related field
• 7+ years of experience in progressively responsible HR roles
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines
• Excellent verbal and written communication skills
• Thorough knowledge of employment law
• Proven experience managing outsourced vendors and service providers